{"id":26711,"date":"2025-07-18T05:57:15","date_gmt":"2025-07-18T05:57:15","guid":{"rendered":"https:\/\/pecb.com\/about\/pecb-refund-policy"},"modified":"2025-12-02T14:35:19","modified_gmt":"2025-12-02T13:35:19","slug":"pecb-refund-policy","status":"publish","type":"page","link":"https:\/\/staging.pecb.com\/fr\/about\/pecb-refund-policy","title":{"rendered":"Politique de remboursement"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"26711\" class=\"elementor elementor-26711 elementor-15891\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5b87e00a e-flex e-con-boxed e-con e-parent\" data-id=\"5b87e00a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-797d8927 elementor-widget elementor-widget-heading\" data-id=\"797d8927\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Politique de remboursement<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5fa3636 e-flex e-con-boxed e-con e-parent\" data-id=\"5fa3636\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-97482f2 elementor-widget elementor-widget-text-editor\" data-id=\"97482f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"auto\">\n        <style>\n            .child-pages {\n                display: flex;\n                flex-wrap: wrap;\n                justify-content: center;\n                gap: 8px;\n                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class=\"\"><a href=\"https:\/\/staging.pecb.com\/en\/about\">About<\/a><\/li><li class=\"\"><a href=\"https:\/\/staging.pecb.com\/fr\/about\/accreditations-and-affiliations\">Accr\u00e9ditations et Affiliations<\/a><\/li><li class=\"\"><a href=\"https:\/\/staging.pecb.com\/fr\/about\/code-of-ethics\">Code de d\u00e9ontologie<\/a><\/li><li class=\"\"><a href=\"https:\/\/staging.pecb.com\/fr\/about\/digital-trust\">Confiance num\u00e9rique : Construire un avenir s\u00fbr<\/a><\/li><li class=\"\"><a href=\"https:\/\/staging.pecb.com\/fr\/about\/statement-of-impartiality\">D\u00e9claration d\u2019impartialit\u00e9<\/a><\/li><li class=\"\"><a href=\"https:\/\/staging.pecb.com\/fr\/about\/gdpr-privacy-statement\">D\u00e9claration de protection de la vie priv\u00e9e RGPD<\/a><\/li><li class=\"\"><a href=\"https:\/\/staging.pecb.com\/fr\/about\/team\">PECB Management<\/a><\/li><li class=\"\"><a href=\"https:\/\/staging.pecb.com\/fr\/about\/pecb-code-of-ethics-violation-policy\">Politique Applicable en cas de Violation du Code de D\u00e9ontologie de PECB<\/a><\/li><li class=\"\"><a href=\"https:\/\/staging.pecb.com\/fr\/about\/certification-mark-use-policy\">Politique d\u2019utilisation de la marque<\/a><\/li><li class=\"\"><a href=\"https:\/\/staging.pecb.com\/fr\/about\/pecb-policy-regarding-canadian-and-international-economic-sanctions-and-the-countries-impacted\">Politique de PECB relative aux sanctions \u00e9conomiques canadiennes et internationales et aux pays concern\u00e9s<\/a><\/li><li class=\"\"><a href=\"https:\/\/staging.pecb.com\/fr\/about\/pecb-refund-policy\">Politique de remboursement<\/a><\/li><li class=\"\"><a href=\"https:\/\/staging.pecb.com\/fr\/about\/complaint-and-appeal-policy\">Politique en mati\u00e8re de plainte et d\u2019appel<\/a><\/li><li class=\"\"><a href=\"https:\/\/staging.pecb.com\/fr\/about\/behavior-policy\">Politique relative aux comportements<\/a><\/li><li class=\"\"><a href=\"https:\/\/staging.pecb.com\/fr\/about\/pecb-quality-and-information-security-policies\">Politiques de qualit\u00e9 et de s\u00e9curit\u00e9 de l\u2019information<\/a><\/li><li class=\"\"><a href=\"https:\/\/staging.pecb.com\/fr\/about\/pecb-certification-process\">Processus de certification<\/a><\/li><li class=\"\"><a href=\"https:\/\/staging.pecb.com\/fr\/about\/values-of-pecb-certification\">Valeur de la certification PECB<\/a><\/li><li class=\"\"><a href=\"https:\/\/staging.pecb.com\/fr\/about\/violation-of-pecb-brand-and-fraud-reporting-policy\">Violation de la marque PECB et de signalement des cas de fraude<\/a><\/li><\/ul><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-401f1dbd e-flex e-con-boxed e-con e-parent\" data-id=\"401f1dbd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3a4b92c3 elementor-widget elementor-widget-text-editor\" data-id=\"3a4b92c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2><strong>\u00a01. <\/strong>Objet<\/h2><p>Ce document pr\u00e9sente la politique de remboursement en vigueur chez PECB ainsi que les \u00e9tapes que le client doit suivre pour obtenir un remboursement.<\/p><h2>2. Domaine d\u2019application<\/h2><p>Cette politique couvre toutes les demandes de remboursement concernant les paiements effectu\u00e9s aupr\u00e8s de PECB Group Inc, y compris, sans s\u2019y limiter, les formations, les certifications, les examens, \u00a0la boutique en ligne, et PECB Skills.<\/p><h2>3. Politique<\/h2><ol><li>PECB accorde un remboursement dans certaines circonstances, comme indiqu\u00e9 ci-dessous. Une demande peut \u00eatre soumise si le client se trouve dans l\u2019une des situations suivantes\u202fEn cas de double paiement pour la m\u00eame facture.<\/li><li>En cas d\u2019insatisfaction du client \u00e0 l\u2019\u00e9gard d\u2019une formation ou d\u2019un service fourni par PECB. Dans cette situation, le client doit fournir tous les d\u00e9tails ayant entra\u00een\u00e9 cette insatisfaction.<\/li><li>Si un billet de conf\u00e9rence a \u00e9t\u00e9 achet\u00e9 et que le participant demande un remboursement.<\/li><li>En cas de refus d\u2019un CUP ou d\u2019un CAP.<\/li><li>Si un probl\u00e8me technique emp\u00eache un client d\u2019annuler un abonnement \u00e0 PECB Skills ou de recevoir un certificat.<\/li><\/ol><p>Lors de la soumission d\u2019une demande de remboursement, les clients devront fournir toutes les preuves pertinentes \u00e0 l\u2019appui de leur demande.\u00a0 \u00a0 \u00a0 \u00a0 \u00a0<\/p><p>PECB examinera la demande de remboursement et, en fonction des preuves fournies, prendra l\u2019une des d\u00e9cisions suivantes :<\/p><ul><li>Remboursement approuv\u00e9 : L\u2019\u00e9quipe de comptabilit\u00e9 de PECB examinera la demande de remboursement et, si celle-ci est approuv\u00e9e, le remboursement sera ex\u00e9cut\u00e9 par les autorit\u00e9s de paiement selon la m\u00eame m\u00e9thode utilis\u00e9e initialement lors du paiement du service par le client. Si le client pr\u00e9f\u00e8re \u00eatre rembours\u00e9 par une autre m\u00e9thode, il\/elle doit fournir cette information dans le formulaire de demande de remboursement, accompagn\u00e9e de toutes les autres informations pertinentes. \u00a0<\/li><li>Cependant, il est sugg\u00e9r\u00e9 au client de conserver le montant du cr\u00e9dit dans son compte afin de pouvoir l\u2019utiliser pour son prochain achat.<br \/><br \/><\/li><li>Remboursement refus\u00e9 : PECB peut refuser une demande de remboursement en cas de preuve de fraude, d\u2019abus de remboursement, d\u2019absence de preuve, ou d\u2019autres actions trompeuses.<\/li><\/ul><p>Veuillez noter que :<\/p><ul><li>PECB remboursera le montant exact re\u00e7u sur son compte bancaire . Si des frais ont \u00e9t\u00e9 appliqu\u00e9s \u00e0 votre facture, ils seront d\u00e9duits du montant du remboursement.<\/li><\/ul><p>Si le remboursement est effectu\u00e9 par virement bancaire, la personne demandant le remboursement sera responsable des frais bancaires factur\u00e9s \u00e0 l\u2019exp\u00e9diteur (PECB).<\/p><ul><li>Si vous souhaitez soumettre une demande de remboursement, veuillez t\u00e9l\u00e9charger le document DEMANDE DE REMBOURSEMENT et l\u2019envoyer \u00e0 l\u2019adresse suivante : <a href=\"mailto:refund@staging.pecb.com\">refund@staging.pecb.com<\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Politique de remboursement \u00a01. Objet Ce document pr\u00e9sente la politique de remboursement en vigueur chez PECB ainsi que les \u00e9tapes que le client doit suivre pour obtenir un remboursement. 2. Domaine d\u2019application Cette politique couvre toutes les demandes de remboursement concernant les paiements effectu\u00e9s aupr\u00e8s de PECB Group Inc, y compris, sans s\u2019y limiter, les [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":25360,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-26711","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politique de remboursement - PECB<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/staging.pecb.com\/fr\/about\/pecb-refund-policy\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique de remboursement - PECB\" \/>\n<meta property=\"og:description\" content=\"Politique de remboursement \u00a01. 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